According to the J.D. Power 2014 U.S. Primary Mortgage Origination Satisfaction Study more than half of first-time homebuyers (54 percent) indicated they did not fully understand the different loan options that were available to them. Only 41 percent of first-time homebuyers stated their mortgage representative completely explained the types of loans, terms, special programs, fees and options to reduce their down payment, compared to 56 percent of experienced mortgage customers.*
Keeping this in mind, it is always our goal to communicate all aspects of the mortgage process to our clients, especially first-time buyers. In fact, I have a simple graphic of First-Time Home Buyer Loan Guide that I can provide to my clients & a Home Purchasing Timeline (see below). Our goal is to communicate from the beginning & be readily available to our clients as questions arise.
Please feel free to contact me anytime!
Cheers,
Chris
