There are two things I know to be true:
- You don't get to the top without focusing on customer service
- You won't do well with customer service if you don't love your company
I don't think it is a coincidence that our clients have a 96% satisfaction rate while our company has also been named a Top Work Place four years in a row. As a collective family of professionals, Cornerstone has originated over $1 billion in closed loans AND advanced to the #2 Largest Lender in the St. Louis Region. Happy employees = high customer service = happy clients. An endless cycle of satisfaction. I will toast to that at the New Year.
-Chris
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